Introduction
LED ONLINE LIMITED (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Pot & Perch. It applies to our website, potnperch.store, and its associated subdomains (collectively, our “Service”).
We are the data controller for the purposes of the UK GDPR and the Data Protection Act 2018. Our registered office is 15 Stansted Close, Hornchurch, England, RM12 5PT, United Kingdom and our company number is 10600145.
Information We Collect
We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, or fill out a form.
Personal Data: name, email address, phone number, billing address, shipping address, and payment confirmation (full card details are handled by our payment processors and never reach our systems).
Usage Data: your IP address, browser type and version, pages of our Service that you visit, time and date of your visit, time spent on those pages, and other diagnostic data.
Lawful Basis and How We Use Your Information
| Purpose | Lawful basis |
|---|---|
| Fulfilling and delivering your order | Performance of a contract |
| Processing payments and preventing fraud | Contract / legitimate interests |
| Handling returns, refunds and warranty claims | Contract / legal obligation |
| Keeping the site secure | Legitimate interests |
| Sending marketing you have asked for | Consent |
| Retaining transaction records for HMRC | Legal obligation |
Cookies
We use strictly necessary cookies to operate the basket, checkout and sign-in. All other cookies — functional, analytics and marketing — are set only with your consent, in line with the Privacy and Electronic Communications Regulations. You can change or withdraw consent at any time via the cookie settings on potnperch.store.
Data Sharing and Disclosure
We share personal data only with the providers needed to run the store:
- Hostinger International Ltd — website hosting
- Royal Mail — delivering your order
- Our payment providers (card payment processor and PayPal) — processing payments; they handle your card details directly and we never store them
We may disclose personal data where required by law, or where necessary to establish, exercise or defend legal claims. If we are involved in a merger, acquisition or asset sale, your personal data may be transferred, and we will give notice beforehand. We do not sell your personal data.
Marketing Communications
We only send marketing where you have opted in, or where you have bought from us and we are offering similar products. Every message contains an unsubscribe link and you can opt out at any time at no cost.
International Data Transfers
Where a provider processes data outside the UK, we rely on adequacy regulations or on the International Data Transfer Agreement to keep your data protected to UK standards.
Data Retention
We keep order and transaction records for six years to meet HMRC and accounting requirements. Marketing data is kept until you unsubscribe. Support correspondence is kept for two years.
Your Data Protection Rights
Under the UK GDPR you have the right to access your data, have inaccurate data corrected, have your data erased, restrict or object to processing, receive your data in a portable format, and withdraw consent at any time. To exercise any of these rights, email contact@potnperch.store. We respond within one month.
Children’s Privacy
Our Service is not directed to anyone under 16. We do not knowingly collect personal data from children. If we become aware that we have, we delete it.
Security
Our site uses TLS encryption throughout. Access to personal data is limited to those who need it, and our providers are contractually bound to equivalent standards.
Complaints
If you are unhappy with how we have handled your data, please contact us first at contact@potnperch.store. You also have the right to complain to the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF — ico.org.uk.
Contact Us
Email: contact@potnperch.store
Phone: +44 7029 216473
Address: 15 Stansted Close, Hornchurch, England, RM12 5PT, United Kingdom