Shipping
How much is delivery?
Delivery is free on all orders within the United Kingdom.
How long will my order take?
Orders are dispatched within 1–2 business days and typically arrive within 2–4 business days by Royal Mail, for a total of around 3–6 business days.
Where do you ship?
We currently ship within the United Kingdom.
Returns & refunds
What is your returns policy?
You can return items within 14 days of delivery. Returns are free — a prepaid returns label is included in your parcel.
How long do refunds take?
Once we receive your return, refunds are processed within 5 business days to your original payment method.
Can I exchange an item?
Yes, exchanges are accepted — just get in touch and we will arrange it. There are no restocking fees.
Products
Are your products genuine branded items?
Yes. Every product is a genuine item from the named brand, described using verified specifications, and supplied brand-new in its original packaging.
Are electrical items UK specification?
Yes — electricals are UK models supplied with UK three-pin plugs for 230V mains.
Payment & security
Is checkout secure?
Yes. Checkout is encrypted and your payment details are handled securely by our payment provider; we never store your card details.
Contact
How do I reach you?
Email contact@potnperch.store or call +44 7029 216473. Our support hours are Monday–Friday, 9:00 AM – 5:00 PM. We aim to reply within 24 hours on business days.